Frequently Asked Questions

How do I place an order?

You can order in two ways: 1) Click "Order Now" on any product to fill out the order form with your details, or 2) Click "Order via WhatsApp" to send a message directly with product details. Both options will connect you with us to complete your purchase.

Can I bargain on prices?

Yes! We have a bargaining system. Click "Make an Offer" on any product, enter your desired price, and submit your details. We'll review your offer and either accept it, reject it, or counter-offer with our best price.

What are your payment methods?

We accept bank transfers. After you place an order or agree on a bargain price, we'll provide our bank account details for you to transfer payment. This ensures secure and transparent transactions.

How long does delivery take?

Delivery timeframes depend on your location. Once payment is confirmed, we'll provide you with estimated delivery dates. You can contact us via WhatsApp for specific delivery information to your area.

What if I need to cancel my order?

Please see our Cancellation Policy for detailed information. In general, cancellations must be made before payment or within the specified timeframe. Contact us immediately via WhatsApp if you need to cancel.

Do you offer refunds?

We have a no-refund policy on regular orders. However, if you receive a defective or damaged item, please contact us with photos within 48 hours and we'll arrange a replacement. See our Cancellation Policy for full details.

What if the item doesn't fit?

We recommend checking size guides and product descriptions carefully before ordering. If you have size concerns, contact us via WhatsApp before placing your order and we can provide sizing recommendations.

How do I contact customer support?

You can reach us via WhatsApp at +234 814 834 8931 or Instagram @lucifer_snrr. We respond quickly to all inquiries and are happy to help with any questions.

Are your products original?

Absolutely! All our products are 100% original and carefully sourced. Every item goes through quality checks before being listed. We take authenticity very seriously.

Can I see videos of products?

Yes! Many of our products include videos showing details, fit, and quality. You can view these directly on the product page. Videos help you make informed purchase decisions.

Didn't find your answer?

Feel free to reach out to us directly!